Customer Street Support

If you have downloaded the software for your Customer street or Ufindus website and receive the following error:

RapidSite.exe - Common Language Runtime Debugging Service Process ID = 0×32d0 Thread ID = 0×3344(13124)

This means It’s a run time error, It should ask you if you want to de bug, press yes to run it, this a windows error not a problem with the software.If you are still have this error click on the link here.
Scroll down to the table, you will need to delete and re install the software.

All Customers are provided with a customer control panel. The Control Panel log in details are provided in the your welcome pack.  The website address of the control panel is https://servicecentre.iomart.com

On the left hand side you need to insert your username and password ( these are both 8 digits long).

In the control panel you can do pretty much anything you need.

Download the software,
View your stats,
Edit the listing description,
Print your bills,
Manage your emails.

Some customers who are using Vista are currently having issues when trying to use the CustomerStreet software. If you download a patch from here it should allow you to use the software properly.

We would recommend downloading the patch and then reinstalling the Customer Street sites software again

Have you updated your keywords and they are not yet showing on Google?If you have changed the keywords in your website and are wondering why they are not yet showing on the search engines  it is possible that the changes have not yet been ’seen’ by the search engine.
Search engines usually update every couple of weeks and we generally advise our customers that any changes to your keywords may take up to 2 weeks before they show when you do your searches. If you do a search on Google you can click on ‘cached’ as this will show you when Google last looked at your website to give you an idea.

If you have any further queries on this or any other topic please do not hesitate to contact a member of our Customer Street Support Team on: 0845 338 0500

Are you having a problem using your rapidsite software to make changes with your premium design website?

This is because Premium Design sites are custom built by one of our Customer Street web designers and they are not compatible with the Rapidsite software. Unless your premium design site has an updateable page you will need to contact the Customer Support Team on: 0845 338 0500 to discuss the changes that you may require.

Occasionally some of our customers may have an issue with updating their gallery/product page on their CustomerStreet Premium Design website.

This is likely to be caused by the images being too large, the images must be no larger than 300×300 pixels or 256kb otherwise they will not load and will show a blank box or error message. You can get help with resizing images by going to our tutorial page. If you are still experiencing problems please do not hesitate to contact our customer support team on: 0845 338 0500

If it fairly simple to fix the “invalid site selection” error message. This message is caused by a failed download during the login process.

To correct it open your local site folder on your c drive (located at c:rapidsite/sites). Delete the folder which contains your website. Now try the login again and if you still see the error message appear then call the CustomerStreet/ UFindUs support team who will give you further guidance to resolve this problem.

When you have finished making changes to your UFindUs or Customer Street Rapidsite using the website software it is essential to make sure you click the “PUBLISH PAGE ” button afterwards. If you do not dot this then any changes that you have been made. Changes can sometimes take a few minutes to appear but it is always worth while refreshing the page using F5.

If you are getting an “authentication error” message when you log into your Customer Street or UFindUs rapidsite software then the most likely cause is that you are using incorrect log in details.

If you are sure that the login details are those advised in your CustomerStreet Welcome Pack then check that you don’t have a firewall or antivirus software which is interferingtih it.

To resolve the problem either use the correct login or disable your antivirus/firewall and then hit the “resync” button which appears in the bottom left part of the Rapidsite log in screen. This will reset the login process.

If you want to expand the two page site Customer Street provide all their customers with then adding an extra page or four! shouldn’t be a problem.

You will need to download the Rapidsite software to load onto your pc but once this is done then it really is plain sailing. The CustomerStreet software works with the original UFindUs Rapidsites as well and once logged in just select the new page and choose the page layout you want from the options given on the left hand side. Remember to give your page a name e.g. Gallery, and don’t forget to use capital letters where required.

If you are adding text then why not get someone to check it through to make sure it will be easily understandable to anyone who reads it.