Customer Street Support

All Customers are provided with a customer control panel. The Control Panel log in details are provided in the your welcome pack.  The website address of the control panel is https://servicecentre.iomart.com

On the left hand side you need to insert your username and password ( these are both 8 digits long).

In the control panel you can do pretty much anything you need.

Download the software,
View your stats,
Edit the listing description,
Print your bills,
Manage your emails.

How can I see if people have been finding my Customer Street website?

Logging into your control panel and selecting the customer street link and then click stats. If you then select the Advanced Options followed by keywords you will now be presented with a list of all the keywords typed in from any of the different search engines and Customer Street directories such as Smile Local, More UK and Ufindus.

If you have a customer street website but would prefer to only have telephone numbers as your method of being contacted instead of an email address you can opt to have the contact form and email address removed from your contact page and just have your telephone numbers showing instead, this can be done using the customer street site software and selecting ‘remove contact form’ or you can call the customer support team on 0845 338 0500 and we will be happy to do this for you. If you have a premium design website you will need to contact the customer support team to request this.

All of our customers with a CustomerStreet Site have email facilities included in their package.

This is setup as info@<yourdomainname>

You can retrieve your emails via Outlook Express, Webmail or can be forwarded to your personal email address if applicable.

If you are having difficulty setting up your Outlook Express using the helpdesk on the control panel or accessing your Webmail account then please contact the Customer Support Team who will be more than happy to assist you on: 0845 338 0500

Have you updated your keywords and they are not yet showing on Google?If you have changed the keywords in your website and are wondering why they are not yet showing on the search engines  it is possible that the changes have not yet been ’seen’ by the search engine.
Search engines usually update every couple of weeks and we generally advise our customers that any changes to your keywords may take up to 2 weeks before they show when you do your searches. If you do a search on Google you can click on ‘cached’ as this will show you when Google last looked at your website to give you an idea.

If you have any further queries on this or any other topic please do not hesitate to contact a member of our Customer Street Support Team on: 0845 338 0500

The CustomerStreet websites we provide to our customers are designed to be updated using the rapidsite software which can be downloaded free of charge directly from our advertisers area on the Customer Street website.

Normal FTP functions are disabled to avoid customers from inadvertently damaging the search engine rankings we will have acheived for them on their individual domain.

If you are confident with using FTP then please contact our Support Team on: 0845 338 0500 and a member of staff will be able to re-set your permissions which will enable you to upload to your CustomerStreet host space.

Are you having a problem using your rapidsite software to make changes with your premium design website?

This is because Premium Design sites are custom built by one of our Customer Street web designers and they are not compatible with the Rapidsite software. Unless your premium design site has an updateable page you will need to contact the Customer Support Team on: 0845 338 0500 to discuss the changes that you may require.

Occasionally some of our customers may have an issue with updating their gallery/product page on their CustomerStreet Premium Design website.

This is likely to be caused by the images being too large, the images must be no larger than 300×300 pixels or 256kb otherwise they will not load and will show a blank box or error message. You can get help with resizing images by going to our tutorial page. If you are still experiencing problems please do not hesitate to contact our customer support team on: 0845 338 0500

If it fairly simple to fix the “invalid site selection” error message. This message is caused by a failed download during the login process.

To correct it open your local site folder on your c drive (located at c:rapidsite/sites). Delete the folder which contains your website. Now try the login again and if you still see the error message appear then call the CustomerStreet/ UFindUs support team who will give you further guidance to resolve this problem.

If you feel your CustomerStreet or UFindUs Rapidsite is not generating many enquiries, although your stats are showing there is a large volume of hits, then maybe the site need a little tweaking.

Look at the content, do you need to add more? Using the software provided you can add as many pages as you need to your site. Try to make sure that potential customers are getting the information that they want to see, the more relevant the information is the more likely they are to convert their visit to the site to an actual enquiry.

If you provide a service or product that would warrant a picture gallery then add one, blow your own trumpet because if your don’t then no-one else will.

If you are still unsure then don’t struggle alone, give our dedicated Support Team a call, they are there to help

UFindUs Support                    0845 013 5104

Customer Street Support     0845 338 0500