Customer Street Support

Problems with images loading on your customer Street Premium Design updatable gallery/product page, this is likely to be caused by the images being to large, the images must be no longer than 300×300 pixels or 256kb otherwise they will not load and will show a blank box or error message. You can get help with resizing by going to our tutorial page here

If you have a customer street website but would prefer to only have telephone numbers as your method of being contacted instead of an email address you can opt to have the contact form and email address removed from your contact page and just have your telephone numbers showing instead, this can be done using the customer street site software and selecting ‘remove contact form’ or you can call the customer support team on 0845 338 0500 and we will be happy to do this for you. If you have a premium design website you will need to contact the customer support team to request this.

Have you updated your keywords and they are not yet showing on Google?If you have changed the keywords in your website and are wondering why they are not yet showing on the search engines  it is possible that the changes have not yet been ’seen’ by the search engine.
Search engines usually update every couple of weeks and we generally advise our customers that any changes to your keywords may take up to 2 weeks before they show when you do your searches. If you do a search on Google you can click on ‘cached’ as this will show you when Google last looked at your website to give you an idea.

If you have any further queries on this or any other topic please do not hesitate to contact a member of our Customer Street Support Team on: 0845 338 0500

Are you having a problem using your rapidsite software to make changes with your premium design website?

This is because Premium Design sites are custom built by one of our Customer Street web designers and they are not compatible with the Rapidsite software. Unless your premium design site has an updateable page you will need to contact the Customer Support Team on: 0845 338 0500 to discuss the changes that you may require.

Occasionally some of our customers may have an issue with updating their gallery/product page on their CustomerStreet Premium Design website.

This is likely to be caused by the images being too large, the images must be no larger than 300×300 pixels or 256kb otherwise they will not load and will show a blank box or error message. You can get help with resizing images by going to our tutorial page. If you are still experiencing problems please do not hesitate to contact our customer support team on: 0845 338 0500