Customer Street Support

How can I see if people have been finding my Customer Street website?

Logging into your control panel and selecting the customer street link and then click stats. If you then select the Advanced Options followed by keywords you will now be presented with a list of all the keywords typed in from any of the different search engines and Customer Street directories such as Smile Local, More UK and Ufindus.

If you have a customer street website but would prefer to only have telephone numbers as your method of being contacted instead of an email address you can opt to have the contact form and email address removed from your contact page and just have your telephone numbers showing instead, this can be done using the customer street site software and selecting ‘remove contact form’ or you can call the customer support team on 0845 338 0500 and we will be happy to do this for you. If you have a premium design website you will need to contact the customer support team to request this.

Recently a lot of issues have been caused by mail server settings, mainly the outgoing mail server.
A good rule of thumb with setup of emails in outlook is to use the POP server of your Email provider and the SMTP server of your broadband provider.

For example – If you had emails with Customer Street and you had broadband with virgin, you would need to configure your mail server settings as follows.

POP = pop.iomartmail.com

SMTP = smtp.virgin.net

If you have customer street emails and it stops working all of a sudden, its worth checking out your SMTP server and setting it to that of your ISP. To check what your server settings are currently set to, in outlook express, you need to do the following in outlook -

Click tools at the top –> Click mail accounts –> Click on the servers tab at the top –> High-light the email account in question –> Click properties –> Then finally click on the “Servers” tab at the top.

All of our customers with a CustomerStreet Site have email facilities included in their package.

This is setup as info@<yourdomainname>

You can retrieve your emails via Outlook Express, Webmail or can be forwarded to your personal email address if applicable.

If you are having difficulty setting up your Outlook Express using the helpdesk on the control panel or accessing your Webmail account then please contact the Customer Support Team who will be more than happy to assist you on: 0845 338 0500

The CustomerStreet websites we provide to our customers are designed to be updated using the rapidsite software which can be downloaded free of charge directly from our advertisers area on the Customer Street website.

Normal FTP functions are disabled to avoid customers from inadvertently damaging the search engine rankings we will have acheived for them on their individual domain.

If you are confident with using FTP then please contact our Support Team on: 0845 338 0500 and a member of staff will be able to re-set your permissions which will enable you to upload to your CustomerStreet host space.

Are you having a problem using your rapidsite software to make changes with your premium design website?

This is because Premium Design sites are custom built by one of our Customer Street web designers and they are not compatible with the Rapidsite software. Unless your premium design site has an updateable page you will need to contact the Customer Support Team on: 0845 338 0500 to discuss the changes that you may require.

Occasionally some of our customers may have an issue with updating their gallery/product page on their CustomerStreet Premium Design website.

This is likely to be caused by the images being too large, the images must be no larger than 300×300 pixels or 256kb otherwise they will not load and will show a blank box or error message. You can get help with resizing images by going to our tutorial page. If you are still experiencing problems please do not hesitate to contact our customer support team on: 0845 338 0500

If it fairly simple to fix the “invalid site selection” error message. This message is caused by a failed download during the login process.

To correct it open your local site folder on your c drive (located at c:rapidsite/sites). Delete the folder which contains your website. Now try the login again and if you still see the error message appear then call the CustomerStreet/ UFindUs support team who will give you further guidance to resolve this problem.

If you feel your CustomerStreet or UFindUs Rapidsite is not generating many enquiries, although your stats are showing there is a large volume of hits, then maybe the site need a little tweaking.

Look at the content, do you need to add more? Using the software provided you can add as many pages as you need to your site. Try to make sure that potential customers are getting the information that they want to see, the more relevant the information is the more likely they are to convert their visit to the site to an actual enquiry.

If you provide a service or product that would warrant a picture gallery then add one, blow your own trumpet because if your don’t then no-one else will.

If you are still unsure then don’t struggle alone, give our dedicated Support Team a call, they are there to help

UFindUs Support                    0845 013 5104

Customer Street Support     0845 338 0500

Its great when you complete the changes to your CustomerStreet or UFindUs rapidsite for the first time. But you need to be aware that changes to the site can make a difference to how the search engines will use the information and ultimately how it will be ranked.

When making changes remember to use the Analyze button. Basically what you are dong is checking to make sure that your site will stand the best chances of being found.

Follow the instructions on the page and remember you are looking to produce a script of a minimum of 180 words to go on your Customer Street site. The analysis tool is .looking for a minimum of 225 words but it will also count your short description in the title within that number.

You should mention key phrases at least twice within the script, more if possible but not to the point where the script becomes unreadable. Be sure to check for spelling, grammatical errors, sentences which make no sense and Americanised spelling of words.