Customer Street Support

If you have downloaded the software for your Customer street or Ufindus website and receive the following error:

RapidSite.exe - Common Language Runtime Debugging Service Process ID = 0×32d0 Thread ID = 0×3344(13124)

This means It’s a run time error, It should ask you if you want to de bug, press yes to run it, this a windows error not a problem with the software.If you are still have this error click on the link here.
Scroll down to the table, you will need to delete and re install the software.

All Customers are provided with a customer control panel. The Control Panel log in details are provided in the your welcome pack.  The website address of the control panel is https://servicecentre.iomart.com

On the left hand side you need to insert your username and password ( these are both 8 digits long).

In the control panel you can do pretty much anything you need.

Download the software,
View your stats,
Edit the listing description,
Print your bills,
Manage your emails.

Some customers who are using Vista are currently having issues when trying to use the CustomerStreet software. If you download a patch from here it should allow you to use the software properly.

We would recommend downloading the patch and then reinstalling the Customer Street sites software again

All of our customers with a CustomerStreet Site have email facilities included in their package.

This is setup as info@<yourdomainname>

You can retrieve your emails via Outlook Express, Webmail or can be forwarded to your personal email address if applicable.

If you are having difficulty setting up your Outlook Express using the helpdesk on the control panel or accessing your Webmail account then please contact the Customer Support Team who will be more than happy to assist you on: 0845 338 0500

If it fairly simple to fix the “invalid site selection” error message. This message is caused by a failed download during the login process.

To correct it open your local site folder on your c drive (located at c:rapidsite/sites). Delete the folder which contains your website. Now try the login again and if you still see the error message appear then call the CustomerStreet/ UFindUs support team who will give you further guidance to resolve this problem.

Its great when you complete the changes to your CustomerStreet or UFindUs rapidsite for the first time. But you need to be aware that changes to the site can make a difference to how the search engines will use the information and ultimately how it will be ranked.

When making changes remember to use the Analyze button. Basically what you are dong is checking to make sure that your site will stand the best chances of being found.

Follow the instructions on the page and remember you are looking to produce a script of a minimum of 180 words to go on your Customer Street site. The analysis tool is .looking for a minimum of 225 words but it will also count your short description in the title within that number.

You should mention key phrases at least twice within the script, more if possible but not to the point where the script becomes unreadable. Be sure to check for spelling, grammatical errors, sentences which make no sense and Americanised spelling of words.

When you have finished making changes to your UFindUs or Customer Street Rapidsite using the website software it is essential to make sure you click the “PUBLISH PAGE ” button afterwards. If you do not dot this then any changes that you have been made. Changes can sometimes take a few minutes to appear but it is always worth while refreshing the page using F5.

If you are getting an “authentication error” message when you log into your Customer Street or UFindUs rapidsite software then the most likely cause is that you are using incorrect log in details.

If you are sure that the login details are those advised in your CustomerStreet Welcome Pack then check that you don’t have a firewall or antivirus software which is interferingtih it.

To resolve the problem either use the correct login or disable your antivirus/firewall and then hit the “resync” button which appears in the bottom left part of the Rapidsite log in screen. This will reset the login process.

If you are having problems with logging into your customerstreet or UFindUs website software then first of all check you are using the correct login details. Included within your Customer Street Welcome Pack are your user name and password to log into the website software. If this still inst working then check again what you are typing, a common mistake is to use your control panel login details. Another common problem is to type wrong letters, for example mixing u’s with v’s, o’s and zeros and l with 1. If you are still having problems then contact our Support line and the team will be happy to help you out.

s include trying to use the control panel log in details and typing the wrong letters, u’s and v’s, o’s and zeros and l’s and 1’s are very similar and easy to mix up.