Customer Street Support

All Customers are provided with a customer control panel. The Control Panel log in details are provided in the your welcome pack.  The website address of the control panel is https://servicecentre.iomart.com

On the left hand side you need to insert your username and password ( these are both 8 digits long).

In the control panel you can do pretty much anything you need.

Download the software,
View your stats,
Edit the listing description,
Print your bills,
Manage your emails.

If you have a customer street website but would prefer to only have telephone numbers as your method of being contacted instead of an email address you can opt to have the contact form and email address removed from your contact page and just have your telephone numbers showing instead, this can be done using the customer street site software and selecting ‘remove contact form’ or you can call the customer support team on 0845 338 0500 and we will be happy to do this for you. If you have a premium design website you will need to contact the customer support team to request this.

Recently a lot of issues have been caused by mail server settings, mainly the outgoing mail server.
A good rule of thumb with setup of emails in outlook is to use the POP server of your Email provider and the SMTP server of your broadband provider.

For example – If you had emails with Customer Street and you had broadband with virgin, you would need to configure your mail server settings as follows.

POP = pop.iomartmail.com

SMTP = smtp.virgin.net

If you have customer street emails and it stops working all of a sudden, its worth checking out your SMTP server and setting it to that of your ISP. To check what your server settings are currently set to, in outlook express, you need to do the following in outlook -

Click tools at the top –> Click mail accounts –> Click on the servers tab at the top –> High-light the email account in question –> Click properties –> Then finally click on the “Servers” tab at the top.

All of our customers with a CustomerStreet Site have email facilities included in their package.

This is setup as info@<yourdomainname>

You can retrieve your emails via Outlook Express, Webmail or can be forwarded to your personal email address if applicable.

If you are having difficulty setting up your Outlook Express using the helpdesk on the control panel or accessing your Webmail account then please contact the Customer Support Team who will be more than happy to assist you on: 0845 338 0500