Customer Street Support

If you have downloaded the software for your Customer street or Ufindus website and receive the following error:

RapidSite.exe - Common Language Runtime Debugging Service Process ID = 0×32d0 Thread ID = 0×3344(13124)

This means It’s a run time error, It should ask you if you want to de bug, press yes to run it, this a windows error not a problem with the software.If you are still have this error click on the link here.
Scroll down to the table, you will need to delete and re install the software.

Problems with images loading on your customer Street Premium Design updatable gallery/product page, this is likely to be caused by the images being to large, the images must be no longer than 300×300 pixels or 256kb otherwise they will not load and will show a blank box or error message. You can get help with resizing by going to our tutorial page here

All Customers are provided with a customer control panel. The Control Panel log in details are provided in the your welcome pack.  The website address of the control panel is https://servicecentre.iomart.com

On the left hand side you need to insert your username and password ( these are both 8 digits long).

In the control panel you can do pretty much anything you need.

Download the software,
View your stats,
Edit the listing description,
Print your bills,
Manage your emails.

If you are wanting to transfer your domain name,you can save time by faxing us on 01524 529 057 on letter headed paper confirming that you are requesting to transfer your domain name and what domain name it is. Alternatively, if you wish to post a letter to Ufindus Ltd, Lancaster Business Park, Caton Road, Lancaster, LA1 3RQ. Including your Customer referrence number and a cheque for £17.63 inc VAT. In Both cases you will be contacted by a support agent to go through the details with you every step of the way.

How can I see if people have been finding my Customer Street website?

Logging into your control panel and selecting the customer street link and then click stats. If you then select the Advanced Options followed by keywords you will now be presented with a list of all the keywords typed in from any of the different search engines and Customer Street directories such as Smile Local, More UK and Ufindus.

If you have a customer street website but would prefer to only have telephone numbers as your method of being contacted instead of an email address you can opt to have the contact form and email address removed from your contact page and just have your telephone numbers showing instead, this can be done using the customer street site software and selecting ‘remove contact form’ or you can call the customer support team on 0845 338 0500 and we will be happy to do this for you. If you have a premium design website you will need to contact the customer support team to request this.

Recently a lot of issues have been caused by mail server settings, mainly the outgoing mail server.
A good rule of thumb with setup of emails in outlook is to use the POP server of your Email provider and the SMTP server of your broadband provider.

For example – If you had emails with Customer Street and you had broadband with virgin, you would need to configure your mail server settings as follows.

POP = pop.iomartmail.com

SMTP = smtp.virgin.net

If you have customer street emails and it stops working all of a sudden, its worth checking out your SMTP server and setting it to that of your ISP. To check what your server settings are currently set to, in outlook express, you need to do the following in outlook -

Click tools at the top –> Click mail accounts –> Click on the servers tab at the top –> High-light the email account in question –> Click properties –> Then finally click on the “Servers” tab at the top.

Some customers who are using Vista are currently having issues when trying to use the CustomerStreet software. If you download a patch from here it should allow you to use the software properly.

We would recommend downloading the patch and then reinstalling the Customer Street sites software again

All of our customers with a CustomerStreet Site have email facilities included in their package.

This is setup as info@<yourdomainname>

You can retrieve your emails via Outlook Express, Webmail or can be forwarded to your personal email address if applicable.

If you are having difficulty setting up your Outlook Express using the helpdesk on the control panel or accessing your Webmail account then please contact the Customer Support Team who will be more than happy to assist you on: 0845 338 0500

Have you updated your keywords and they are not yet showing on Google?If you have changed the keywords in your website and are wondering why they are not yet showing on the search engines  it is possible that the changes have not yet been ’seen’ by the search engine.
Search engines usually update every couple of weeks and we generally advise our customers that any changes to your keywords may take up to 2 weeks before they show when you do your searches. If you do a search on Google you can click on ‘cached’ as this will show you when Google last looked at your website to give you an idea.

If you have any further queries on this or any other topic please do not hesitate to contact a member of our Customer Street Support Team on: 0845 338 0500